Shipping policy
Shipping Policy
At Velnaro.co, we are committed to delivering your order safely and efficiently. Please review our shipping information below.
Order Processing Time
All orders are processed within 1–3 business days after purchase. Once your order has been shipped, you will receive a confirmation email with tracking information.
United States Shipping
- Estimated delivery time: 5–8 business days
- Free standard shipping is available on qualifying orders.
- Delivery times may vary depending on your location, carrier delays, weather conditions, or high-volume periods.
International Shipping
We proudly offer worldwide shipping to select countries.
- Estimated delivery time: 8–15 business days
- International orders may experience additional delays due to customs processing, local carriers, or import regulations.
- Customers are responsible for any customs fees, duties, or taxes that may apply in their country.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. Please allow 24–72 hours for tracking information to update.
Delayed or Lost Packages
While we work with trusted shipping partners, Velnaro.co is not responsible for delays caused by carriers, customs, incorrect shipping addresses, or circumstances outside of our control.
If your package has not arrived within 30 days of shipment, please contact our support team and we will assist you.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout. If an order is shipped to an incorrect address due to customer error, additional shipping costs may apply to resend the package.
Contact Us
If you have any questions regarding your order or shipping, please contact our support team at:
Email: Velnaro.customerservice@gmail.com
Thank you for choosing Velnaro.co.
We appreciate your trust and are dedicated to providing a smooth shopping experience.